Purplle Terms of Use

The domain name www.purplle.com and its corresponding mobile application (hereinafter referred to as "Website" or “Site”) is owned and operated by Manash E-Commerce Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at Unit No. 101-B, 1st Floor, Raheja Plaza -I, LBS Marg, Mumbai, Maharashtra, India, 400086 (hereinafter referred to as "Company"). You may be accessing our Website from a computer or mobile phone device (including but not limited to, through an iOS or Android application) and these Terms of Use govern Your use of our Website and Your use, regardless of the means of access.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to use the Website and/or become a buyer on the Website by providing registration data while registering on the Website as a registered user using the computer systems. The term “We”, “Us”, “Our” shall mean the Company.

The Company provides its services to You subject to the notices, terms, and conditions set forth in this agreement (the ”Agreement” or “Terms of Use”). In addition, when You use any Purplle.com service (e.g., customer reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by reference. By mere use of the Website, You shall be contracting with the Company and these terms and conditions including the policies constitute Your binding obligations, with Company. The Company reserves the right to change this Site and these terms and conditions at any time without any advance notice. You are requested to regularly review the Terms of Use as available on the Website. Your relationship with the Company and the Website will be governed by the most current version of these Terms of Use, as published on the Website. The Company retains the right to deny access to anyone who we believe has violated any of these Terms of Use. If You are under 18, You may use the Website only with involvement of a parent or guardian. These Terms of Use form a binding Agreement between the Company and the User within the scope of Section 10A of the Information Technology Act, 2000 read with the Indian Contract Act, 1872.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.

Platform for Transaction and Communication

The Website is a platform that Users utilize to meet and interact with one another for their transactions. Except where we are the seller of the relevant product on the Website, the Company is not and cannot be a party to or control in any manner any transaction between the Website's Users and You agree and acknowledge that we are only a facilitator. Accordingly, such contract of sale of products on the website shall be a strictly bipartite contract between You and the sellers on the Website You may also be using our interactive services such as our beauty assistance, which will be subject to these Terms of Use.

Henceforward:

  1. All commercial/contractual terms are offered by and agreed to between buyers and sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Except where we are the seller of the relevant product on the Website, the Company does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the buyers and sellers.
  2. The Company does not make any representation or warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Website. Company does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Website. Company accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
  3. The Company is not responsible for any non-performance or breach of any contract entered into between buyers and sellers. The Company cannot and does not guarantee that the concerned buyers and/or sellers will perform any transaction concluded on the Website. Company shall not and is not required to mediate or resolve any dispute or disagreement between two or more Users.
  4. The Company does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of its Users. You are advised to independently verify the bona fides of any particular User that You choose to deal with on the Website and use Your best judgment in that behalf.
  5. Other than in cases wherein the Company is a seller, the Company does not at any point of time during any transaction between buyer and seller on the Website come into or take possession of any of the products or services offered by seller nor does it at any point gain title to or have any rights or claims over the products or services offered by seller to buyer.
  6. Other than in cases wherein the Company is a seller, at no time shall Company hold any right, title or interest over the products nor shall Company have any obligations or liabilities in respect of such contract entered into between buyers and sellers.
  7. In cases where the Company is the seller of the Products, the contract between You and the Company as the seller will be applicable solely in respect of such relationship as a buyer and seller. In all other cases, these Terms of Use will be applicable.
  8. The Website is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. The Company is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the seller and the buyer.
  9. Other than in cases wherein the Company is a seller, at no time shall Company hold any right, title or interest over the products nor shall Company have any obligations or liabilities in respect of such contract.
  10. The Company is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
  11. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the seller(s) that You transact with.

Contents Posted on Site You are entirely responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to us (collectively, "Content"). You agree that any Content You post may be used by Company, consistent with our Privacy Policy and Rules of Conduct on Site as mentioned herein, and You are not entitled to any payment or other compensation for such use. Company shall be entitled to, consistent with our Privacy Policy, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may be included in the Content You provide.

Rules of Conduct on Site

  1. You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.
  2. Company may review, edit, reject, refuse to post and/or delete any Content that in the sole judgment of Company:
    1. violates these Terms of Use;
    2. which might be offensive, illegal;
    3. may violate the rights of another person or harm or threaten the safety of another person;
    4. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
    5. impersonate another person;
    6. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; and/or
    7. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
  3. Any information provided by You on this Website shall not be misleading in any way.
  4. You may not post or transmit Content, (even if made in a joking, sarcastic or unintended manner), if it in any way:
    1. is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; b. harasses or advocates harassment of another person;
    2. involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing or “spamming”;
    3. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
    4. promotes enmity between different groups on the grounds of religion or caste with the intent to incite violence;
    5. infringes upon or violates any third party's rights (including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity;
    6. promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
    7. contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
    8. provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
    9. provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
    10. contains video, photographs, or images of another person age 18 or older without his or her express written consent and permission or those of any minor (regardless of whether You have consent from the minor or his or her legal guardian).
    11. tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable Codes of Conduct or End User Access and License Agreements) to the Sites or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Sites or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
    12. engages in commercial activities and/or sales without Company’s prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of “virtual” items related to the Sites. Throughout this Terms of Use, the Company’s “prior written consent” means a communication coming from Company’s legal department, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization;
    13. solicits gambling or engages in any gambling activity which Company, in its sole discretion, believes is or could be construed as being illegal;
    14. contains viruses, time bombs, trojan horses, cancelbots, worms or other harmful or deleterious components or devices;
    15. interferes with another user's use and enjoyment of the Sites or any other individual's user and enjoyment of similar services; or
    16. refers to any website or URL that, in the sole discretion of Company, contains material that is inappropriate for the Sites, contains content that would be prohibited on the Sites, or violates the letter or spirit of these Terms of Use.
  5. You must use the Sites in a manner consistent with any and all applicable laws and regulations. Illegal and/or unauthorized uses of the Sites, including without limitation, collecting usernames and/or email addresses of registered members by electronic or other means for the purpose of sending unsolicited email and unauthorized framing of or linking to the Sites, are not permitted. This includes the unauthorized interception of the data stream coming from or going into the Sites, as well as attempting to gain unauthorized access to the Sites or exceeding Your authorized access.
  6. You may not engage in advertising to, or solicitation of, other users through the Sites to buy or sell any products or services, including, but not limited to, products or services related to the Sites. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Sites. It is also a violation of these Terms of Use to use any information obtained from the Sites in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person outside of the Sites without their prior explicit consent. In order to protect our users from such advertising or solicitation, the Company reserves the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period to a number which the Company deems appropriate in its sole discretion.
  7. You understand that Company has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Sites) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and You hereby expressly authorize us to) disclose any information about You to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
  8. You acknowledge that there may be licenses/permissions required under the applicable laws to use, purchase or otherwise possess certain product(s) on the Website. You will be solely responsible for obtaining such licenses/permissions and complying with the terms of such licenses/permissions.
  9. The Company reserves the right, but has no obligation, to monitor the materials posted in the public areas of the Sites. Company shall have the right to remove or edit any Content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right of Company, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST IN THE PUBLIC AREAS OF THE SITES AND IN YOUR PRIVATE MESSAGES. Please be advised that Content posted in public areas of the Sites does not necessarily reflect the views of Company. In no event shall Company assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Sites.
  10. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Sites, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such advertiser. The Company shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Sites.
  11. It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on the Sites and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to Your use of the Sites, and that the recipient may use such information to harass or injure you. Company does not approve of such unauthorized uses but by using the Sites You acknowledge and agree that Company is not responsible for the use of any personal information that You publicly disclose or share with others on the Sites. Please carefully select the type of information that You publicly disclose or share with others on the Sites.
  12. In addition to these Terms of Use, You will also ensure that You are in compliance with the terms and conditions of the third parties, such as bank offers terms and conditions, brand promotional offers, whose links, if any, are contained/embedded in the services.
  13.  The Company shall have all the rights to take necessary action and claim damages that may occur due to Your involvement/participation in any way on Your own or through group/s of People, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

User Warranties

You hereby represent and warrant that:

  1. You have all necessary rights in and to all Content You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information.
  2. Your use of the Website and/or the services will not violate any applicable law or regulation.
  3. All information that is submitted to us by You is true, accurate and lawful;

If at any time, the information provided by You is found to be false or inaccurate, we will have the right to reject registration, cancel all orders, and restrict You from using the Website and other affiliated services in the future without any prior intimation whatsoever.

Selling

As a registered seller, You are allowed to list item(s) for sale on the Website in accordance with the Policies which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the item(s) You list for sale on our Website. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties or violate any applicable laws. Listings may only include text descriptions, graphics and pictures that describe Your item for sale. All listed items must be listed in an appropriate category on the Website. All listed items must be kept in stock for successful fulfilment of sales.

The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, You agree to refund any amounts that You may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Website. Company reserves the right to delete such multiple listings of the same product listed by You in various categories.

Other Businesses

Company does not take responsibility or liability or warrant including but not limited to, the actions, products, content and services on Company’s website, which are linked through including but not limited to Affiliates and sites using Company’s APIs. In addition, Company provide links to the sites of affiliated companies and certain other businesses for which, Company is not responsible for examining or evaluating the products and services offered by them, and we do not warrant the offerings of, any of these businesses or individuals or the content of their website.

Links

This site may contain links to other web sites or You may be linked through other web sites ("Linked Sites"). The Linked Sites are for Your convenience only and You access them at Your own risk. We are not responsible for the content of the Linked Sites, whether or not Company is affiliated with sponsors of the sites.

We do not in any way endorse the Linked Sites.

We welcome links to this site. You may establish a hypertext link to this site, provided that the link does not state or imply any sponsorship or endorsement of Your site by Company. You must not use on Your site or in any other manner any trademarks, service marks or any other materials appearing on the Website, including any logos or characters, without the express written consent of the owner of the mark or materials. You must not frame or otherwise incorporate into another web site or present in conjunction with or juxtaposed against such a web site any of the content or other materials on the Website without our prior written consent.

Privacy

Use of the Site is governed by our Privacy Policy, which can be located at http://purplle.com/privacy-policy.html

MANDATORY DECLARATION

1. You hereby declare that You have provided all necessary Legal Details for the shipment of the product to the destination specified by You in the Order.

2. You further declare that the Product will be acquired for personal use of the Consignee and/or Buyer. The Product will not be sold, resold, bartered or in any way disposed for profit.

Disclaimer Of Warranties And Liability

This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided by Company on an “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Company does not warrant and shall not be liable for:

  1. The availability of or access to the Website;
  2. any content posted, transmitted, exchanged or received by or on behalf of any user or other person on or through the Website;
  3. any unauthorised access to or alteration of Your transmissions of sensitive personal information or other user data or
  4. any other matter relating to the Website.

To the extent permitted by applicable law, the Company is not liable against any loss, damage, expenses, liabilities, claim, injury caused due to the failure of performance, omission, defect of products, or deletion, interruption, error, delay, virus, communication, unauthorised access, theft, destruction, alteration or use of records on the Website.

Company does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to You through this site; their servers; or electronic communication sent from Company are free of viruses or other harmful components. Further, we do not warrant that the Website will be compatible with all hardware and software which is used by the User.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.

None of our affiliates, directors, officials or employees shall be personally liable for any action in connection with the Website or the services offered herein.

You will be required to enter a valid phone number while placing an order on the Website. Subject to the terms of Section 43A of the Information Technology Act and the rules framed thereunder, Company may use Your personal information to conduct direct marketing and promotional activity and Company will not share such personal information with any third party. While availing any of the payment method/s offered by Company, to the full extent as permitted by applicable laws, the Company disclaims liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to You out of the decline due to :

1. lack of authorization for any transaction/s,

2. or exceeding the preset limit mutually agreed by You and between Your "Bank/s",

3. or any payment issues arising out of the transaction,

4. or decline of transaction for any other reason/s.

In no event, our aggregate liability, if any, that is proven and ordered by a court of competent jurisdiction pursuant to a claim by you, shall extend beyond the refund of money charged from You for purchases made pursuant to an order under which such liability has arisen and been established. Neither we nor our subsidiaries, affiliates, partners, or licensors will be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the Website.

Indemnity

You agree to defend, indemnify and hold harmless the Company, its employees, directors, officers, agents and their successors and assigns, its holding, subsidiaries, affiliates, partners, or licensors from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon Your actions or inactions, which may result in any loss or liability to us or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of Your obligations under the Terms of Use, or arising out of the Your violation of any applicable laws. This clause shall survive the expiry or termination of the Terms of Use.

Applicable Law

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India.

The place of jurisdiction shall be in Mumbai. Jurisdictional Issues/Sale in India Only

Unless otherwise specified, the material on the Website is presented solely for the purpose of sale India. Company makes no representation that materials on the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and Company is not responsible for supply of goods/refund for the goods ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

For Independent Auditor’s report and Compliance Certificate of the Guidelines on Foreign Direct Investment on the ecommerce sector covered under Press note no 2 (2018 Series) released by Ministry of Commerce and Industry Department of Industrial Policy and Promotion dated December 26, 2018 refer here.

Trademark, Copyright and Restriction

This site is controlled and operated by the Company. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on Website owned, operated, licensed or controlled by us is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Your Account

You agree that any use on the site is at Your own risk and Company is not responsible for it. You are responsible for maintaining the confidentiality of Your account and password and for restricting access to Your computer, and You agree to accept responsibility for all activities that occur under Your account or password. Products sold on the Website are not for people under the age of 18, however any products available for children below age 18, can be bought by adults.

Copyright complaint

We at Company respect the intellectual property of others. In case You feel that Your work has been copied in a way that constitutes copyright infringement You can write to us at legal@Purplle.com.

Risk of loss

All items purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to You upon our delivery to the carrier.

Product Description

Company tries to be as accurate as possible. However, Company does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free.

Pricing/Typographical error

Pricing on the product is as it shows, however due to any technical issue, typographical error or product information received from our suppliers' prices of the product may vary. Company will try to be accurate, however if You come across any difference in pricing on the Website pre and post orders, we request You to contact us within 72 (Seventy Two) hours of placing Your order. Company shall then refund the difference amount within 10-15 business days of intimation. The mode of refund will be the same as at the time of placing the order or as specified in the refund policy. Cash on Delivery order refunds will be done by Cheque. If Company comes across any such difference in pricing, it has all the rights to rectify the same or cancel the order.

Amendment and waivers

We reserve the right, in our sole discretion, to change/ alter/ modify these Terms of Use at any time by posting the changes on the Website. Any changes are effective immediately upon posting to the Website and Your continued use of the Website thereafter constitutes Your agreement to all such modified Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms of Use. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.

No provision in these Terms of Use will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by us. Our consent to, or waiver of Your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

Force majeure

We will not be held responsible for any delay or failure to comply with its obligations if the delay or failure arises from any cause which is beyond our reasonable control.

Termination

  1. These Terms of Use shall be effective from the date of their publication on the Website. We reserve the right to terminate Your access to the Website in the event of breach of any terms contained in these Terms of Use, misrepresentation of information, any unlawful activity by You or if we are unable to verify or authenticate any information submitted by you.
  2. You may terminate these Terms at any time, provided that You discontinue any further use of the Website. However, any such termination shall not cancel Your obligation to pay for a product purchased on the Website, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination.

Entire Agreement

You acknowledge and hereby agree to these Terms of Use and that it constitutes the complete and exclusive agreement between us concerning Your use of the Website, and supersede and govern all prior proposals, agreements, or other communications.

Relationship

Nothing contained in these Terms of Use shall be construed as creating any agency, partnership, affiliation, joint venture or other form of joint enterprise between us.

Severability

If any provision of these Terms of Use are held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision will be excluded from these Terms of Use and the remainder of these Terms of Use will be interpreted as if such provision were so excluded and will be enforceable in accordance with its terms; provided however that, in such event, these Terms of Use will be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.

REFUNDS & CANCELLATIONS

Company hopes that You never have to cancel or return a product. At the same time, we would be there to help You whenever You do so due to certain circumstances. As a first step we are laying out our cancellation and return policy to take care of Your hassles.

IF ORDER HAS NOT BEEN SHIPPED YET: Any order which has not been shipped can be cancelled partially or fully. The amount paid by You (if it is a prepaid order) would be refunded to You and should reflect in Your account in 7-10 days.

IF ORDER WAS DAMAGED WHEN RECEIVED: We mandate that sellers listed on our website take utmost care while packaging to ensure that the product reaches You the way You had seen it on our website. However, due to situations beyond control, the items delivered might get damaged in transit. The sellers would replace or cancel Your order under such circumstance. We would request You to inform us and the sellers of the damage within 48 hours of receipt of order. Any refund would happen only after proper check of the damaged material.

IF INCORRECT ITEMS RECEIVED: We are proud of the robustness of our fulfilment process and the right shipment would reach the right person at the right place. In case You receive items that are different from the ones You ordered, we will require the sellers to ship the right items to you right away. You can send us your queries anytime by clicking on Write to us option and our team will reach out to you in 24-48 hours. We would try and reverse pick up the product from Your location wherever possible, at other locations we will try and find a mutually agreeable solution. Refund would be processed after the item has been shipped back or picked up from customer location.

Any other reasons for cancellation or return would be handled on a case to case basis

Following shall not be eligible for return or replacement

  1. Damages due to misuse / overuse of product;
  2. Product is used or altered by the user;
  3. Incidental damage due to malfunctioning of product;
  4. Any consumable item which has been used or installed;
  5. Products with tampered or missing serial / UPC numbers
  6. Any damage / defect which are not covered under the seller / manufacturer's warranty;
  7. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered;
  8. Free product provided by the seller;
  9. Customized products;
  10. Personal care appliances which cannot be returned due to hygiene issues; and/or
  11. If the user fails to raise a return / replacement request within the stipulated return window.

Please note for certain marketing campaigns or mega sale periods, special return/ refund rules may apply. Information regarding this is visible on the promotion banner.

Refunds are made as follows: 1. If the payment was made in cash then the refund is made in the form of coupon codes 2. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.

Please be informed that when You opt to cancel or return the products, upon our verification of the products and the documents relating thereto, the refund amount for such products which are eligible for return, will be initiated as per the terms of this policy. Your refund will be processed only when the conditions as may be stipulated by the Company are fulfilled. You acknowledge that after initiation of the refund, it may take additional time for Your refund to reflect in Your account which is subject to Your financial institution or payment solution provider’s terms and conditions.

Cancellation of order Company reserves the right to cancel any order without any explanation for doing so, under situation where Company is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the Website policy or for any other reason. However, Company will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.

Policy on cancellation / refund etc. on misuse by buyer / customer In the event the return / refund / exchange / replacement etc. policy of Purplle is being and/or found to be misused by buyers / customers either by repeatedly / excessively returning, or cancelling or not accepting the orders placed or asking for repeated refunds /replacements /exchange etc, or misuse of Purplle’s coupon, Purplle reserves the right to cancel or withhold these orders and/or warn, suspend, block, terminate and/or blacklist such buyer / customer accounts / address, as deemed necessary as the correct course of action. Further, in such cases, the refund, if any applicable, shall be conditional, subject to verification / scrutiny and shall be with recourse available to Purplle.

Applicable Law This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be in Mumbai.

Jurisdictional Issues/Sale in India Only Unless otherwise specified, the material on the Website is presented solely for the purpose of sale India. Company makes no representation that materials in the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and Company is not responsible for supply of goods/refund for the goods ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Trademark, Copyright and Restriction This site is controlled and operated by Company. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on the Web site owned, operated, licensed or controlled by us is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Terms & Condition for the Beauty Bio Contest (Beauty Profile Contest) 1. Not all questions in the contest are compulsory  

2. Every participant will have to log-in so that the profile is mapped to them. You can login before or after playing the contest but from the same device from which You played the contest.

3. Preference is given to users who have answered most questions.

4. There will be a winner declared daily

5. We require that if You are the winner then You provide us with Your profile pic and Your mailing address (in India). The Profile pic will be uploaded on our site as winner. Incase You are not able to provide us the profile pic, we have to redraw to find another winner. The address will be used to mail the hamper.

6. You will be notified by email incase You are the winner of the contest. And the team will ask for You profile pic and mailing address mentioned in point#5

Your Account You agree that any use on the site is at Your own risk and Company is not responsible for it. You are responsible for maintaining the confidentiality of Your account and password and for restricting access to Your computer, and You agree to accept responsibility for all activities that occur under Your account or password. Products sold on the Website are not for people below aged 18, however any products available for children below age 18, can be bought by adults.

Copyright complaint We at Company respect the intellectual property of others. In case You feel that Your work has been copied in a way that constitutes copyright infringement You can write to us at legal@Purplle.com.

Risk of loss All items purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to You upon our delivery to the carrier.

Our Contact Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this site by writing to us here