Purplle.com hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step we are laying out our cancellation and return policy to take care of your hassles.

  1. Order has not been shipped yet: Any order which has not been shipped can be cancelled partially or fully. The amount paid by you (if it is a prepaid order) would be refunded to you and should reflect in your account in 7-10 days.
  2. Order was damaged when received: We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstance. We would request you to let us know of the damage the day you receive it.
  3. Incorrect items received: We are proud of the robustness of our fulfillment process and the right shipment would reach the right person at the right place. In case you receive items that are different from the ones you ordered, we will have the incorrect items picked up from your house. We will also be shipping the right items to you at our earliest.
  4. Policy on cancellation / refund etc. on misuse by buyer / customer: In the event the return / refund / exchange / replacement etc. policy of Purplle is being and/or found to be misused by buyers / customers either by repeatedly / excessively returning, or cancelling or not accepting the orders placed or asking for repeated refunds /replacements /exchange etc, or misuse of Purplle’s coupon, Purplle reserves the right to cancel or withhold these orders and/or warn, suspend, block, terminate and/or blacklist such buyer / customer accounts / address, as deemed necessary as the correct course of action. Further, in such cases, the refund, if any applicable, shall be conditional, subject to verification / scrutiny and shall be with recourse available to Purplle.

Any other reasons for cancellation or return would be handled on a case to case basis. Also look at Terms & Conditions For Complete Cancellation Policy