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faq

FAQ

1. Can I change the the contact information provided at the time of registration?

You can change your contact information from the My Account section (located at the top-right corner) at www.purplle.com

2. How do I view my previous orders?

You can view your previous order from the My Account section (located at the top-right corner) at www.purplle.com

3. How do I place an order with Purplle?

You can start shopping by visiting at http://www.purplle.com, search for the products you desire. Click on ‘View Details’ underneath your choice of product in the search results page. This will take you to the product detail page, from where you can add the required number of items of the product to your checkout cart using the ‘ADD TO CART’ button.

4. Are the prices displayed on the website inclusive of Tax?

The prices displayed on the website are inclusive of VAT and in most cases the final price of the item. However, in some part of India such as Maharashtra, local octroi tax may be levied. This additional tax must be paid by the customer.

5. What is the shipping cost to be paid?

Currently we offer free shipping on all the order above Rs 699. We would charge a nominal shipping charge of Rs 49 on orders below that amount.

6. What are the payment options available?

We accept the payment through modes such as Net Banking, all major Credit Card, Debit Card, and Cash on Delivery.

7. What is Cash on Delivery (COD)?

Cash on Delivery (COD) is a mode of payment under which you pay for the goods at the time of their delivery.

8. How will I know about my order confirmation?

On confirmation of your order, a notification will be sent to your email along with the order reference number.

9. How can I track the Status of my order?

You can track the status of your order from the My Account section (located at the top-right corner of the home page) at www.purplle.com or you can simply call our customer support at +91 92231 84864 [10AM - 10PM]      

10. How will I know when is my order shipped?

Information regarding the order, along with courier details will be sent to your email.

11. Are cheques and drafts accepted for Cash on Delivery option?

On delivery of goods you have ordered you shall be required to pay cash, we do not accept payment through cheque or demand draft.